ASSISTANT FRONT OFFICE MANAGER (M|F|D)
as of now, full-time
VILA VITA Marburg GmbH is a multifaceted gourmet world in the university city of Marburg with 15 independent hotel and restaurant concepts. VILA VITA Marburg GmbH includes the VILA VITA Rosenpark hotel with a bar and a wellness area, six restaurants with different gastronomy concepts and the adjacent congress center. An ice cream manufacture with bistro, a delicatessen and the idyllically situated estate Hofgut Dagobertshausen complete the VILA VITA Group. In total, VILA VITA Marburg GmbH employs more than 500 people.
Your Tasks
- Supporting the Front Office Manager in managing the reception team
- Ensuring excellent guest service and professional communication at the reception desk
- Coordinating and organizing check-ins, check-outs and room bookings
- Ensuring that everything runs smoothly
- Managing, training and motivating the front office team
- Processing guest requests and complaints in cooperation with other departments
- Managing the booking systems and regularly checking reservations
- Taking on administrative tasks and reporting to the Front Office Manager
Our Requirements
- Completed training in the hotel industry or a comparable qualification
- Initial experience in a similar position
- Strong guest orientation and communication skills
- High service and team orientation
- Very good written and spoken German and English skills
- Confident handling of MS Office and common hotel software systems (Opera Cloud an advantage)
- Initiative, flexibility and a structured way of working
We Offer
- To be able to give our all at work, we need periods of relaxation. That's why we allow ourselves 30 days of vacation a year - and not a day less. So nothing stands in the way of your vacation plans!
- New to Marburg and still no place to stay? We won't leave you out in the rain. You have the opportunity to get hold of a staff apartment for the transitional period. Let's talk about it and we'll see what we can do.
- We offer training and further education so that everyone has the chance to develop further
- Annual performance reviews are a matter of honor
- Special annual payment? Guaranteed! Capital-forming benefits and company pension scheme? Of course!
- Our employee events are not compulsory, but you are welcome to attend
- Family & Friends Rate: Not only you, but also your family and friends benefit from discounts at our hotel in Marburg
- There's never a dull moment at our hotel - not even at lunch. Our staff meals are not only delicious, but also varied
- With your own JobRad you are not only flexible, but also environmentally friendly and quick to get to and from work